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Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery Charges for Orders from the Online Shop

We aim to provide affordable and transparent delivery options for all our customers. Below is a breakdown of our delivery charges:


1. Domestic Shipping

  • Standard Shipping: Free for orders over $50; $5 flat rate for orders below $50.
  • Express Shipping: $15 flat rate.
  • Overnight Shipping: $25 flat rate.

2. International Shipping

Delivery charges for international orders vary depending on the destination country:

  • Standard International Shipping: Starting at $20 (final cost calculated during checkout).
  • Express International Shipping: Starting at $40 (final cost calculated during checkout).

Free Shipping Offers

  • Domestic Orders: Free standard shipping on orders over $50.
  • International Orders: Free standard shipping on orders over $150.

Shipping Exclusions

We currently do not ship to the following countries:

  • India
  • North Korea
  • Laos

1. Credit/Debit Cards

We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

2. PayPal

Use your PayPal account for a quick and secure checkout experience.


4. Bank Transfers (If Applicable)

For select orders, we may accept direct bank transfers. Please contact us at [email protected] for more details.

  • Standard Shipping: 15-20 business days.
  • Express Shipping: 10-15 business days.

1. Secure Shopping Experience

  • Encrypted Transactions:
    All transactions on our website are secured using SSL (Secure Socket Layer) encryption. This ensures that your sensitive information, such as payment details, is transmitted securely.

  • Secure Payment Gateways:
    We work with trusted third-party payment providers like PayPal, Stripe, and major credit card processors to ensure your financial data is protected during checkout.


2. Data Protection

  • Privacy Compliance:
    We adhere to global privacy standards such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) to protect your personal information.

  • Data Use Transparency:
    Your data is only used for processing orders, improving your shopping experience, and delivering relevant services. We never sell or share your data with unauthorized third parties.

  • Account Security:
    If you create an account on our website, your login credentials are encrypted and stored securely.


3. Fraud Prevention

  • Real-Time Monitoring:
    Our systems continuously monitor for fraudulent activity to safeguard your shopping experience.

  • Two-Step Verification (Optional):
    For added account security, you can enable two-step verification.


4. What You Can Do

To further protect your data:

  • Use a strong, unique password for your account.
  • Avoid sharing your account details with others.
  • Always log out after using a shared device.

1. Order Confirmation

  • Once your order is successfully placed, you will receive a confirmation email with the details of your purchase, including:
    • Order number
    • Item(s) purchased
    • Shipping address
    • Payment confirmation

If you don’t see this email, check your spam/junk folder or contact us at [email protected].


2. Order Processing

  • Our team begins preparing your order for shipment.
  • Processing typically takes 3-4 business days.
  • During this time, we verify your payment, check stock availability, and package your items carefully.

Requesting an Invoice Copy

  • If you did not receive your invoice or need an additional copy, please contact us at [email protected] with your order number, and we’ll resend it to you promptly.

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