1. About Our Products
Q: Are your shoes genuine UGG products?
A: No, our shoes are UGG-inspired dupes. We design high-quality, affordable alternatives that capture the style and comfort of iconic UGG footwear.
Q: What materials are used in UtoGG shoes?
A: Our shoes are crafted from premium materials designed for comfort and durability, including faux suede, soft linings, and sturdy soles.
Q: Do your shoes provide the same warmth and comfort as UGGs?
A: Yes, our shoes are designed to offer a similar cozy and comfortable experience, perfect for keeping your feet warm and stylish.
2. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please email [email protected] with your order details as soon as possible.
3. Shipping & Delivery
Q: Where do you ship to?
A: We ship to most countries worldwide, except India, North Korea, and Laos.
Q: How long does shipping take?
A:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
Delivery times may vary depending on your location.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your shipment on our [Order Tracking Page].
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused products in their original condition and packaging. For more details, please check our [Refund and Returns Policy].
Q: How do I start a return?
A: Email us at [email protected] with your order number and the reason for return. We’ll guide you through the process.
5. Sizing & Fit
Q: How do I know my size?
A: We recommend checking our [Size Guide] for detailed measurements and tips on finding your perfect fit.
Q: Do you offer half sizes?
A: Some of our styles are available in half sizes. If your size isn’t available, we recommend sizing up for a more comfortable fit.
6. Care Instructions
Q: How do I clean my UtoGG shoes?
A: For best results, gently wipe your shoes with a damp cloth. Avoid soaking them in water or using harsh cleaning agents.
Q: Are your shoes water-resistant?
A: While our shoes are designed to be durable, they are not fully waterproof. We recommend applying a protective spray for added water resistance.
7. Contact Us
Q: How can I contact customer service?
A: You can reach us at [email protected] or [Insert Phone Number]. Our support team is available [Insert Support Hours] to assist you.
Q: Do you offer live chat support?
A: Currently, we do not offer live chat. However, our email support team responds promptly to all inquiries.
Still have questions?
If you didn’t find the answer you were looking for, please don’t hesitate to reach out to us at [email protected]. We’re here to help!