Shipping Information

 

At UtoGG, we strive to provide fast, reliable, and affordable shipping for all your orders. Below, you’ll find detailed information about our shipping policies, options, and timelines.

1. Shipping Options

We offer the following shipping methods:

Standard Shipping

  • Delivery Time: 15-20 business days
  • Cost: Free for orders over $50 / $5 flat rate for others

Express Shipping

  • Delivery Time: 10-15 business days
  • Cost: $15 flat rate

2. Processing Time

  • All orders are processed within 3-4 business days after payment is received.
  • Orders placed after 2 PM or on weekends/holidays will be processed on the next business day.

3. Shipping Locations

Domestic Shipping

We deliver to all regions within United States.

International Shipping

  • Available to most countries. Shipping rates and delivery times vary based on location and shipping method.
  • Shipping Exclusions: We currently do not ship to the following countries:
    • India
    • North Korea
    • Laos

Please check during checkout for the availability of shipping to your country.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor the status of your shipment on our [Order Tracking Page] or through the carrier’s website.

5. Shipping Delays

While we strive to meet our delivery timelines, delays may occur due to:

  • High order volumes during peak seasons.
  • Weather conditions or carrier disruptions.
  • Customs clearance for international orders.

We appreciate your understanding and patience in such situations.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may have shipping restrictions due to size, weight, or regulations.

7. Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at [email protected] within 7 days of the expected delivery date.
  • Damaged Packages: If your order arrives damaged, please email us with photos of the damaged item and packaging within 3 days of delivery. We will resolve the issue promptly.

8. Returns and Exchanges

  • For return or exchange policies, please refer to our Return Policy page.
  • Shipping costs for returns may vary based on the reason for return and location.

9. Contact Us

If you have any questions about shipping, please don’t hesitate to reach out to our customer service team:

Email: [email protected]